FAQ

Frequently Asked Questions (FAQs)

1. What types of products do you sell?

We specialize in high-quality, pre-designed T-shirts featuring fun and lovable dog 🐶 and cat 🐱 themes. All products are made to order with care and passion.

2. Do you offer custom designs?

No, we do not accept custom design requests. All items are part of our curated collection of original, pre-designed artwork.

3. How long does shipping take?

Orders typically process in 2–4 business days and are shipped via standard delivery (3–6 business days). You’ll receive tracking details once your order ships.

4. Where do you ship?

We currently ship within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or international destinations at this time.

5. What is your return policy?

We accept returns within 60 days of delivery for unworn, unwashed items in original condition. Please refer to our Return Policy for full details.

6. What if my order arrives damaged or incorrect?

If your order arrives with a defect or you received the wrong item, please contact us within 7 days and include a photo. We’ll work to resolve it quickly.

7. What payment methods do you accept?

We accept secure payments via PayPal only.

8. How do I contact your support team?

You can email us at support@sunnyteez.com or call +1 (828) 555-7492 during business hours: 8:00 AM – 5:00 PM (EST), Monday – Friday.